Tamer Group
MUHAKAT Education Helps Tamer Group Employee Development
$532K
Annual Savings
50%
Reduction in delivery times to key customers
50%
Reduction in delivery refusal rate
Tamer Group a healthcare company based in Jeddah, Saudi Arabia. Since its beginning, the company has grown to include multiple subsidiaries, including four major supply chain companies that cover a network of health care, pharmaceutical manufacturing, fast-moving consumer goods, e- commerce and third-party logistics operations. Among these subsidiaries were varying levels of supply chain knowledge and maturity, which led to communications challenges and operational disconnects. The company also needed to enhance their sales and operations planning (S&OP) process, Company leaders knew they needed to invest in employee education, a proper S&OP process, and supply chain logistics and distribution improvements to stay competitive.
Finding the best growth partner
Tamer Group chose to partner with MUHAKAT and its global partner ASCM to leverage educational opportunities that meet all these objectives.
The transformation begins
Tamer Group’s transformation journey officially started in December 2020 when the company identified its strategic supply chain pillars and refreshed the key performance indicators within each pillar that needed attention. The company then started working with ASCM in 2021.
Seizing all the opportunities
The company soon participated in a litany of ASCM educational offerings:
APICS Certified in Logistics, Transportation and Distribution (CLTD) training
The Tamer Healthcare subsidiary team participated in CLTD training to help the company reach its goal of improving its logistics and distribution operations.
Supply Chain Operations Reference-Professional (SCOR-P) training
Company leaders leveraged this training to help the company benchmark against its competitors and to give the company a framework for pursuing supply chain improvements that allow the company to offer better customer service.
S&OP and Demand Management
This training gave Tamer Group employees a better understanding of an effective S&OP process and the tools to implement a monthly meeting cadence.
Other ASCM resources
Tamer Group employees gained additional supply chain knowledge from various modules in the Foundations of Supply Chain Management series as well as public APICS certification programs for Certified in Planning and Inventory Management, Certified Supply Chain Professional, and Certified in Logistics, Transportation and Distribution. At the corporate level, the organization has completed its SCOR benchmarking and plans to conduct a Digital Capabilities assessment and earn the ASCM Enterprise Certification for Sustainability in 2023.
MUHAKAT Training Delivers Results
The APICS CLTD program helped Tamer Group achieve its desired logistics and distribution improvements:
Cold chain
Tamer Group reduced its cold-chain losses after reengineering its cold-chain handling and digitizing and improving its temperature system.
Fleet utilization
Fleet utilization improved after the company implemented a proper fleet utilization structure and a last- mile delivery system that monitors drivers’ activities during their journeys and collaborates with customers.
Warehousing and distribution
The organization achieved a yearly savings of 2 million Saudi riyals (or about $532,000) after converting a warehouse facility to a purely stockless depot leveraging a cross-dock model.
MUHAKAT Training Delivers Results
The APICS CLTD program helped Tamer Group achieve its desired logistics and distribution improvements:
Cold chain
Tamer Group reduced its cold-chain losses after reengineering its cold-chain handling and digitizing and improving its temperature system.
Fleet utilization
Fleet utilization improved after the company implemented a proper fleet utilization structure and a last- mile delivery system that monitors drivers’ activities during their journeys and collaborates with customers.
Warehousing and distribution
The organization achieved a yearly savings of 2 million Saudi riyals (or about $532,000) after converting a warehouse facility to a purely stockless depot leveraging a cross-dock model.
But the most valuable benefit is related to company culture. “This transformation has had a positive impact on employee engagement, talent retention, performance awareness, and our commitment to sustainability and monitoring our environmental impact,
Award-winning transformation
Tamer Group is the winner of the 2022 ASCM Award of Excellence — Learning and Development. This award recognizes an organization’s commitment to productivity and advancement based on the effective and ongoing application of educational concepts, competencies, and best practices from ASCM performance-driven team training and the APICS body of knowledge. To learn more about the ASCM Awards of Excellence, visit ascm.org/awards.
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